Shipping policy

Delivery and Warranty Information

At Grossner Trading SRL, we are committed to providing a fast and efficient delivery experience. Here is what you need to know about the delivery of your products:

1. Delivery with our own vehicles

Products ordered from www.grossner.ro are delivered with our own vehicles, ensuring that every delivery is handled with care and attention. This gives us better control over the delivery process and allows us to guarantee the safety of your products.

2. Delivery areas

National delivery: We deliver throughout Romania, so your products arrive quickly and safely, wherever you are.
International delivery: We also deliver to European countries. Please contact us for details on costs and delivery conditions for international orders.
3. Delivery details

Delivery time and specific details will be discussed by phone after the order is placed. We will contact you to arrange the best delivery arrangements for your products.
4. Delivery costs

National delivery costs: The cost will be calculated automatically based on the weight of the parcel and the destination – 3.5 RON per km, and FREE for orders over 1000 RON.
International delivery costs: Costs will be calculated based on the weight of the parcel and the destination. Please contact us for an estimate.
5. Delivery confirmation

Once your order has been shipped, you will receive an email or message with delivery details.

6. Warranty 

The parcel with the ordered goods will be accompanied by the appropriate documentation, namely:

Warranty certificate, certificate of conformity, instructions/user manual, etc.

The commercial warranty of the product is 6 months from the date of receipt of the product.
The product warranty is 24 months from the date of receipt of the goods.

With the warranty issued by the Manufacturer, the customer is entitled to repair or replacement of the product, as applicable, in accordance with the legislation in force.

Deleting or destroying the essential information on the receipt/invoice required to benefit from this service voids the warranty.

Loss of the warranty certificate or of the invoice accompanying the goods results in loss of the warranty.

If the warranty certificate is missing from the product box, the customer should contact the seller within 48 hours of receiving the parcel in order to resolve the situation.