Delivery and Warranty Information
At Grossner Trading SRL, we are committed to providing a fast and efficient delivery experience. Here is what you need to know about the delivery of your products:
1. Delivery with our own vehicles
Products ordered from www.grossner.ro are delivered using our own vehicles, ensuring that every shipment is handled with care and attention. This allows us to have better control over the delivery process and guarantee the safety of your products.
2. Delivery areas
- National delivery: We deliver throughout Romania, so that your products arrive quickly and safely, regardless of your location.
- International delivery: We also offer delivery to countries in Europe. Please contact us for details regarding shipping costs and conditions for international orders.
3. Delivery details
- Delivery time and specific details will be discussed by phone after placing the order. We will contact you to establish the best arrangements for the delivery of your products.
4. Delivery costs - for any product in the Grossner portfolio, except for all types of pipes.
National delivery is calculated based on the order value as follows:
-
For orders up to 500 RON: the delivery cost is 50 RON
-
For orders between 500 RON and 1000 RON: the delivery cost is 70 RON
-
For orders over 1500 RON: delivery is FREE
Exception: For products in the pipes category, please contact us before placing your order. Shipping is not included in the product price. The shipping cost will be communicated after the order is confirmed.
- Costs for international delivery: Costs will be calculated based on the weight of the package and the destination. Please contact us for an estimate.
5. Delivery confirmation
Once your order is shipped, you will receive an email or message with delivery details.
6. Warranty
The package with the ordered goods will be accompanied by the appropriate documentation, namely:
Warranty certificate, certificate of conformity, instructions/user manual, etc.
The commercial warranty of the product is 6 months from the date of receipt of the product.
The product warranty is 24 months from the date of receipt of the item.
With the help of the warranty issued by the Manufacturer, the customer has access to repair or replacement services, as appropriate, for the product, in accordance with applicable legislation.
Erasing or destroying essential information from the fiscal receipt/invoice required to benefit from this service leads to the voiding of the warranty.
Loss of the warranty certificate or the invoice accompanying the item leads to the loss of the warranty.
In the event that the warranty certificate is missing from the product box, the customer shall notify the seller within 48 hours of receiving the package in order to resolve the situation encountered.
